We firmly believe that excellent service is directly related to product knowledge combined with the job satisfaction of key personnel. A good measure of our success would, therefore, be the length of service provided by members of our office-based spares and service team.
25 Years continual employment is a major landmark event, and two members of our team have already surpassed this mark.
Based at our facility in Rugby, Ian Thorpe and Andy Neale demonstrate their ‘encyclopaedic’ levels of product knowledge on a daily basis. Whether it’s an early NB series machine, or the latest All-Electric model, customers are able to tap into this valuable resource, most issues being diagnosed and/or fixed over the phone.