{"id":2406,"date":"2014-12-10T21:52:10","date_gmt":"2014-12-10T21:52:10","guid":{"rendered":"https:\/\/negribossi.wpenginepowered.com\/technical-assistance\/?lang=en-us"},"modified":"2025-12-19T13:43:32","modified_gmt":"2025-12-19T13:43:32","slug":"technical-assistance","status":"publish","type":"page","link":"https:\/\/www.negribossi.com\/en-us\/technical-assistance\/","title":{"rendered":"TECHNICAL ASSISTANCE"},"content":{"rendered":"

\"NB_TechnicalService_Page-Banner-840x240\"<\/p>\n

CONTACT NEGRI BOSSI TECHNICAL ASSISTANCE<\/strong><\/h2>\n

Negri Bossi ensures customer satisfaction by providing technical service worldwide. Each country has a corporate service coordinator, and several countries also have their own technical service team. Please select your country to contact Negri Bossi technical assistance.<\/p>\n

\n

CORPORATE and IT - ITALY<\/h2>\n
\n\n

CORPORATE AND LOCAL SERVICE<\/h2>\n

NEGRI BOSSI S.P.A.<\/strong>
\nViale Europa, 64
\n20093 Cologno Monzese (MI)
\nTel: +39 02-273481
\nFax: +39 02-2538264<\/p>\n

After-hours service<\/strong>
\nTel: 335 7410894 – active from 18:00 to 20:00 every weekday and at 8:00 to 12:00 on Saturdays
\nTel: 335 8466011 – active from 18:00 to 20:00 every weekday<\/p>\n

AFTER SALES SERVICE MANAGER:<\/strong> \u00a0Davide MOSCA\u00a0\u2013\u00a0dmosca@negribossi.it<\/a> – tel. +39 02 27348 285
\nSPARE PARTS SUPERVISOR:\u00a0<\/strong> Cristiana ARIENTI<\/strong>\u00a0\u2013\u00a0carienti@negribossi.it<\/a> – tel. +39 02 27348 403
\nSERVICE SUPERVISOR:\u00a0 Roberto BARLASSINA\u00a0\u2013<\/strong> rbarlassina@negribossi.it<\/a> –\u00a0tel. +39 02 27348 281<\/p>\n

GLOBAL TEAM<\/strong><\/h4>\n

Roberto BARLASSINA – <\/strong>rbarlassina@negribossi.it<\/a> – tel. +39 02 27348 281<\/p>\n

ITALY TEAM<\/strong><\/h4>\n

Andrea PIAZZA –<\/strong> apiazza@negribossi.it<\/a> –\u00a0tel. 02 27348 404
\nDiego VARISCO –<\/strong> dvarisco@negribossi.it <\/a> –\u00a0tel. 02 27348 365<\/p>\n

FRANCE-BELGIUM TEAM<\/strong><\/h4>\n

Roberto BARLASSINA – <\/strong>rbarlassina@negribossi.it<\/a> – tel. +39 02 27348 281<\/p>\n

SPARE PARTS TEAM
\n<\/strong><\/h4>\n

Cristiana ARIENTI – <\/strong>carienti@negribossi.it<\/a> – tel. 02 27348 403 \u2013 Czech Rep., Poland, Baltic States, Russia, ex-USSR countries
\nMauro GRAMEGNA – <\/strong>mgramegna@negribossi.it<\/a> – tel. +39 02 27348 288 \u2013 USA, Mexico, Switzerland, Germany, Spain, former Yugoslavia countries, Japan, Thailand, Malaysia, New Zealand, Northern Europe (Sweden, Norway, Finland, Denmark, Holland)
\nLuca SABATINO – <\/strong>lsabatino@negribossi.it<\/a> – tel. +39 02 27348 321 \u2013 South America, Portugal, Greece, Romania, Bulgaria, Hungary, Turkey, Africa, China, Middle East
\nRossella GHELFI – <\/strong>rghelfi@negribossi.it<\/a> – tel. +39 02 27348 284 \u2013 France, Belgium, Emilia-Romagna, Toscana
\nStefania SUMA – <\/strong>ssuma@negribossi.it<\/a> – tel. +39 02 27348 274 – Lombardia,\u00a0 Marche, Abruzzo
\nMauro VILLANTI – <\/strong>mvillanti@negribossi.it<\/a> – tel. 02 27348 323 \u2013 Basilicata, Calabria, Campania, Friuli-Venezia Giulia, Lazio, Liguria, Molise, Piemonte, Puglia, Sardegna, Sicilia, Trentino-Alto Adige, Umbria, Valle d\u2019Aosta, Veneto<\/p>\n

BIPOWER TEAM<\/strong><\/h4>\n

Roberto BARLASSINA<\/strong> \u2013 rbarlassina@negribossi.it<\/a> – tel. 02 27348 281
\nDiego VARISCO<\/strong> \u2013 dvarisco@negribossi.it<\/a> – tel. 02 27348 365<\/p>\n

INDUSTRY 4.0 TEAM<\/strong><\/h4>\n

Cristian CASTRO<\/b> –<\/strong> ccastro@negribossi.it \u2013 tel. +39 02 27348 379<\/p>\n\n<\/div>

DZ - ALGERIA<\/h2>\n
\n\n

LOCAL SERVICE<\/h2>\n

SERVICE MANAGER<\/strong>
\nS.A.R.L. MTV PLAST (Agent)
\nTel: +213 25470303
\nFax: +213 25470529
\nE-mail:\u00a0you_cef2003@hotmail.fr<\/a><\/p>\n

\n

 <\/p>\n

CORPORATE SERVICE<\/h2>\n

NEGRI BOSSI S.P.A.
\nCORPORATE SERVICE COORDINATOR<\/strong><\/strong>
\nMR. ROBERTO BARLASSINA
\nE-mail: rbarlassina@negribossi.it<\/a><\/p>\n\n<\/div>

AR - ARGENTINA<\/h2>\n
\n\n

LOCAL SERVICE<\/h2>\n

SALES & SERVICE MANAGER<\/strong>
\nCARLOS SEBASTIANELLI
\nTel: +54 11-43430255
\nFax: +54 11-50329163
\nE-mail: argentina@italtecnca.com.ar<\/a><\/p>\n

\n

 <\/p>\n

CORPORATE SERVICE<\/h2>\n

NEGRI BOSSI S.P.A.
\nCORPORATE SERVICE COORDINATOR<\/strong> \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/strong>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0
\nMR. ROBERTO BARLASSINA
\nE-mail: rbarlassina@negribossi.it<\/a><\/p>\n\n<\/div>

BR - BRAZIL<\/h2>\n
\n\n

<\/p>\n

CORPORATE SERVICE <\/strong><\/h2>\n

NEGRI BOSSI S.P.A.<\/strong>
\nCORPORATE SERVICE COORDINATOR<\/strong>
\nMR. ROBERTO BARLASSINA
\nE-mail: rbarlassina@negribossi.it<\/a><\/p>\n\n<\/div>

CL - CHILE<\/h2>\n
\n\n

LOCAL SERVICE<\/h2>\n

SALES & SERVICE MANAGER<\/strong>
\nCARLOS SEBASTIANELLI
\nTel: +54 11-43430255
\nFax: +54 11-50329163
\nE-mail: argentina@italtecnca.com.ar<\/a><\/p>\n

\n

 <\/p>\n

CORPORATE SERVICE<\/h2>\n

NEGRI BOSSI S.P.A.
\nCORPORATE SERVICE COORDINATOR<\/strong> \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/strong>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0
\nMR. ROBERTO BARLASSINA
\nE-mail: rbarlassina@negribossi.it<\/a><\/p>\n\n<\/div>

CZ - CZECH REP.<\/h2>\n
\n\n

LOCAL SERVICE
\n<\/strong><\/h2>\n

SERVICE & SPARE PARTS MANAGER<\/strong>
\nPavel Oskera
\nTel: +420 603-794559
\nE-mail: poskera@negribossi.com<\/a><\/p>\n

SPARE PARTS
\n<\/strong>Cristiana Arienti
\nTel: +39 02 27348 403
\ncarienti@negribossi.it<\/a><\/p>\n

\n

 <\/p>\n

CORPORATE SERVICE<\/h2>\n

NEGRI BOSSI S.P.A.<\/strong>
\nCORPORATE SERVICE COORDINATOR<\/strong>
\nRoberto BARLASSINA – <\/strong>rbarlassina@negribossi.it<\/a><\/p>\n\n<\/div>

FR - FRANCE<\/h2>\n
\n\n

LOCAL SERVICE<\/h2>\n

NEGRI BOSSI S.P.A.<\/strong>
\nViale Europa, 64
\n20093 Cologno Monzese (MI)
\nTel: +39 02-273481
\nFax: +39 02-2538264<\/p>\n

CORPORATE SERVICE COORDINATOR
\n<\/strong>MR. Roberto BARLASSINA
\n<\/strong>rbarlassina@negribossi.it<\/a><\/p>\n

SPARE PARTS
\n<\/strong>ROSSELLA GHELFI
\nrghelfi@negribossi.it<\/a><\/p>\n\n<\/div>

GR - GREECE<\/h2>\n
\n\n

LOCAL SERVICE<\/h2>\n

SERVICE & SPARE PARTS<\/strong>
\nNK MACCHINE
\nNIKOS KOTTAS
\nnkmacchine@gmail.com<\/a><\/p>\n\n<\/div>

IN - INDIA<\/h2>\n
\n\n

LOCAL SERVICE<\/h2>\n

NEGRI BOSSI (India) PVT LTD<\/b><\/span>
\nPlot No. 34 Ashwamegh Industrial park,
\nVillage: Navsari lat, PO,
\nPirana, Kamod to Pirana Road,
\nDaskroi, AHMEDABAD
\n382425, Gujarat, INDIA
\nMob: \u00a0+91 82380 79180 IN
\nE-Mail: sales@negribossi.in<\/a>
\nContact: Mr Diego Soldini \u2013 Director
\nMr. Saurabh Dhyani \u2013 Sales Manager<\/p>\n

\n

 <\/p>\n

CORPORATE SERVICE<\/h2>\n

NEGRI BOSSI S.P.A.<\/strong>
\nCORPORATE SERVICE COORDINATOR<\/strong>
\nRoberto BARLASSINA – <\/strong>rbarlassina@negribossi.it<\/a><\/p>\n\n<\/div>

LT - LITHUANIA<\/h2>\n
\n\n

LOCAL SERVICE<\/h2>\n

SERVICE & SPARE PARTS<\/strong>
\nSIA PLAMEX
\nmartins@plamex.lv<\/a><\/p>\n\n<\/div>

MX - MEXICO<\/h2>\n
\n\n

LOCAL SERVICE<\/h2>\n

NEGRI BOSSI de MEXICO<\/b><\/span>
\nCarlos Augusto Lindbergh No 83
\nCol. Aviaci\u00f3n Civil Del Venustiano Carranza
\nCP 15740. M\u00e9xico, DF – MEXICO
\nTel: +52 1-5551152719
\nFax: +52 1-5551153949<\/p>\n

SERVICE MANAGER<\/strong>
\nRICARDO MARTINEZ
\nE-mail: ricardo.martinez@negribossi.mx<\/a><\/p>\n

\n

 <\/p>\n

CORPORATE SERVICE<\/h2>\n

NEGRI BOSSI S.P.A.<\/strong>
\nCORPORATE SERVICE COORDINATOR<\/strong>
\nMR. ROBERTO BARLASSINA
\nE-mail: rbarlassina@negribossi.it<\/a><\/p>\n\n<\/div>

MA - MOROCCO<\/h2>\n
\n\n

LOCAL SERVICE<\/h2>\n

SERVICE & SPARE PARTS<\/strong>
\nTECHNITALIA
\nDiego Pozzato – diego@technitalia.ma<\/a><\/p>\n\n<\/div>

NZ - NEW ZEALAND<\/h2>\n
\n\n

LOCAL SERVICE<\/h2>\n

SERVICE & SPARE PARTS<\/strong>
\nFERROCAST
\nferrocast@xtra.co.nz<\/a><\/p>\n\n<\/div>

PE - PERU<\/h2>\n
\n\n

LOCAL SERVICE<\/h2>\n

SERVICE MANAGER<\/strong>
\nBIAGGIO MACCAGNO
\nTel: +51 1-999880545
\nE-mail: biaggionb@gmail.com<\/a><\/p>\n

\n

 <\/p>\n

CORPORATE SERVICE<\/h2>\n

NEGRI BOSSI S.P.A.<\/strong>
\nCORPORATE SERVICE COORDINATOR<\/strong>
\n<\/strong>MR. ROBERTO BARLASSINA
\nE-mail: rbarlassina@negribossi.it<\/a><\/p>\n\n<\/div>

PL - POLAND<\/h2>\n
\n\n

LOCAL SERVICE<\/h2>\n

SERVICE & SPARE PARTS<\/strong>
\nKANITECH
\nMICHAL ROGOWSKI
\nE-mail: rogowski.m@kanitech.pl<\/a><\/p>\n

\n

 <\/p>\n

CORPORATE SERVICE<\/h2>\n

NEGRI BOSSI S.P.A.
\nCORPORATE SERVICE COORDINATOR<\/strong>
\nRoberto Barlassina – rbarlassina@negribossi.it<\/a>
\nRoberto BARLASSINA – <\/strong>rbarlassina@negribossi.it<\/a><\/p>\n\n<\/div>

PT - PORTUGAL<\/h2>\n
\n\n

LOCAL SERVICE
\n<\/strong><\/h2>\n

SERVICE & SPARE PARTS MANAGER<\/strong>
\nPAULO PINTO
\nTel: +351 244-569158
\nFax: +351 244-569158
\nE-mail:\u00a0paulo.j.pinto@iol.pt<\/a><\/p>\n

\n

 <\/p>\n

CORPORATE SERVICE<\/h2>\n

NEGRI BOSSI S.P.A.
\nCORPORATE SERVICE COORDINATOR<\/strong>
\nRoberto BARLASSINA – <\/strong>rbarlassina@negribossi.it<\/a><\/p>\n\n<\/div>

RO - ROMANIA<\/h2>\n
\n\n

LOCAL SERVICE<\/h2>\n

SERVICE & SPARE PARTS<\/strong>
\nAUTOSOFT ENGINEERING
\nZGREABAN NICOLAE
\noffice@autosofteng.ro<\/a><\/p>\n\n<\/div>

RU - RUSSIAN FED.<\/h2>\n
\n\n

LOCAL SERVICE
\n<\/strong><\/h2>\n

SPARE PARTS MANAGER<\/strong>
\nALEKXEY SMIRNOV
\nTel: +7 495-9846306
\nFax: +7 495-9846305
\nE-mail: sales-biraghi@sacmi.ru<\/a><\/p>\n

\n

 <\/p>\n

CORPORATE SERVICE <\/strong><\/h2>\n

NEGRI BOSSI S.P.A.
\nCORPORATE SERVICE COORDINATOR<\/strong>
\nANDREA PIAZZA – apiazza@negribossi.it<\/a>
\nROBERTO BARLASSINA – rbarlassina@Negribossi.it<\/a><\/p>\n\n<\/div>

ZA - SOUTH AFRICA<\/h2>\n
\n\n

LOCAL SERVICE<\/h2>\n

SERVICE MANAGER
\n<\/strong>PIOVAN SOUTH AFRICA
\nmarinda@piovanza.co.za<\/a><\/p>\n

\n

 <\/p>\n

CORPORATE SERVICE<\/h2>\n

NEGRI BOSSI S.P.A.<\/strong>
\nCORPORATE SERVICE COORDINATOR<\/strong>
\nRoberto BARLASSINA – <\/strong>rbarlassina@negribossi.it<\/a><\/p>\n\n<\/div>

ES - SPAIN<\/h2>\n
\n\n

LOCAL SERVICE<\/h2>\n

Negri Bossi Spain
\n<\/strong>C\/ C\u00e1diz, 32
\nPol. Ind. L’Alfa\u00e7 III
\n03440 Ibi (Alicante)
\nTel: +34 965 354 103
\nEmail: mtomas@negribossi.com<\/p>\n

SPARE PARTS<\/strong>
\nMAURO GRAMEGNA
\nmgramegna@negribossi.it<\/a><\/p>\n

\n

 <\/p>\n

CORPORATE SERVICE<\/strong><\/h2>\n

NEGRI BOSSI S.P.A.<\/strong>
\nCORPORATE SERVICE COORDINATOR
\n<\/strong>ROBERTO BARLASSINA
\nTel: +39 02 27348 281
\nrbarlassina@negribossi.it<\/a><\/span><\/span>\u00a0\u00a0\u00a0
\n<\/strong><\/p>\n\n<\/div>

SK - SLOVAKIA<\/h2>\n
\n\n

LOCAL SERVICE
\n<\/strong><\/h2>\n

SERVICE & SPARE PARTS MANAGER<\/strong>
\nPavel Oskera
\nTel: +420 603-794559
\nE-mail: poskera@negribossi.com<\/a><\/p>\n

SPARE PARTS
\n<\/strong>Cristiana Arienti
\nTel: +39 02 27348 403
\ncarienti@negribossi.it<\/a><\/p>\n

\n

 <\/p>\n

CORPORATE SERVICE<\/h2>\n

NEGRI BOSSI S.P.A.<\/strong>
\nCORPORATE SERVICE COORDINATOR<\/strong>
\nRoberto BARLASSINA – <\/strong>rbarlassina@negribossi.it<\/a><\/p>\n\n<\/div>

SE - SWEDEN<\/h2>\n
\n\n

LOCAL SERVICE<\/h2>\n

SERVICE & SPARE PARTS MANAGER<\/strong>
\nJBB ELKONSTRUKTION
\njohan@jbbelkonstruktion.se<\/a><\/p>\n

\n

 <\/p>\n

CORPORATE SERVICE<\/h2>\n

NEGRI BOSSI S.P.A.<\/strong>
\nCORPORATE SERVICE COORDINATOR<\/strong>
\nRoberto BARLASSINA – <\/strong>rbarlassina@negribossi.it<\/a><\/p>\n\n<\/div>

TR - TURKEY<\/h2>\n
\n\n

LOCAL SERVICE<\/h2>\n

SERVICE MANAGER<\/strong>
\nTIGIN OZYAPICI
\nTel: +90 232-4451266
\nFax: +90 232-4839979
\nE-mail: Tigin.Ozyapici@OzhanMakine.com<\/a><\/p>\n

OYA TURGUT
\nE-mail:oya.turgut@ozhanmakine.com<\/a>
\n<\/span><\/p>\n

\n

 <\/p>\n

CORPORATE SERVICE<\/h2>\n

NEGRI BOSSI S.P.A.<\/strong>
\nCORPORATE SERVICE COORDINATOR<\/strong>
\nRoberto BARLASSINA – <\/strong>rbarlassina@negribossi.it<\/a><\/p>\n\n<\/div>

GB & IE - UNITED KINGDOM & IRELAND<\/h2>\n
\n\n

LOCAL SERVICE<\/h2>\n

NEGRI BOSSI LTD.<\/strong>
\nUnit 2, Europark
\nWatling Street
\nClifton upon Dunsmore
\nRugby
\nWarwickshire
\nCV23 0AL
\nTel: +44 (0) 1788-222550\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0\u00a0<\/p>\n

SERVICE MANAGER<\/strong>
\nIAN THORPE
\nE-mail: technical@negribossi.co.uk<\/a><\/p>\n

SPARE PARTS MANAGER
\n<\/strong>GORDON
\nE-mail:\u00a0gordonw@negribossi.co.uk<\/a>\u00a0<\/p>\n

\n

 <\/p>\n

CORPORATE SERVICE<\/h2>\n

NEGRI BOSSI S.P.A.<\/strong>
\nCORPORATE SERVICE COORDINATOR<\/strong>
\nMR. ROBERTO BARLASSINA
\nE-mail: rbarlassina@negribossi.it<\/a><\/p>\n\n<\/div>

US & CA - UNITED STATES & CANADA<\/h2>\n
\n\n

LOCAL SERVICE<\/h2>\n

NEGRI BOSSI NORTH AMERICA<\/strong>
\n617 West Center Street, Bldg. 63
\nMarion, Ohio 43302
\nTel: +1 833-767-6262<\/span>
\nService E-mail: service@negribossi.us<\/a>
\nParts E-mail: parts@negribossi.us<\/a><\/p>\n

SERVICE<\/strong>
\nE-mail: service@negribossi.us<\/a>
\nTel: 1-833-767-6262<\/p>\n

PARTS<\/strong>
\nE-mail: parts@negribossi.us<\/a>
\nTel: 1-833-767-6262<\/p>\n

\n

 <\/p>\n

CORPORATE SERVICE<\/h2>\n

NEGRI BOSSI S.P.A.<\/strong>
\nCORPORATE SERVICE COORDINATOR<\/strong>
\nMR. ROBERTO BARLASSINA
\nE-mail: rbarlassina@negribossi.it<\/a><\/p>\n\n<\/div>

UY - URUGUAY<\/h2>\n
\n\n

LOCAL SERVICE<\/h2>\n

SALES & SERVICE MANAGER<\/strong>
\nCARLOS SEBASTIANELLI
\nTel: +54 11-50329163
\nFax: +54 11-50329163
\nE-mail: argentina@italtecnca.com.ar<\/a><\/p>\n

\n

 <\/p>\n

CORPORATE SERVICE<\/h2>\n

NEGRI BOSSI S.P.A.
\nCORPORATE SERVICE COORDINATOR<\/strong> \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/strong>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0
\nMR. ROBERTO BARLASSINA
\nE-mail: rbarlassina@negribossi.it<\/a><\/p>\n\n<\/div>

VE - VENEZUELA<\/h2>\n
\n\n

LOCAL SERVICE<\/h2>\n

SALES & SERVICE MANAGER<\/strong>
\nBARTOLOMEO DEVITO
\nTel: +58 212-7629115
\nE-mail: intercoex@gmail.com<\/a><\/p>\n

\n

 <\/p>\n

CORPORATE SERVICE<\/h2>\n

NEGRI BOSSI S.P.A.<\/strong>
\nCORPORATE SERVICE COORDINATOR\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/strong>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0
\nMR. ROBERTO BARLASSINA
\nE-mail: rbarlassina@negribossi.it<\/a><\/p>\n<\/div><\/div>\n

NEGRI BOSSI AMICO WIRELESS REMOTE SERVICE NETWORK<\/strong><\/h2>\n

The Negri Bossi AMICO Control Area Network (CAN) allows real-time technical assistance the moment there is a need. AMICO creates an environment in which the customer can be provided with two types of technical service:<\/p>\n\n\n\n\n
\n

REMOTE SERVICES<\/strong><\/h3>\n<\/td>\n

\n

Provides for remote technical assistance, monitoring, software upgrades and help desk:<\/strong><\/p>\n

    \n
  • Remote operation of the machine terminal<\/li>\n
  • Checking the behaviour of all machine components<\/li>\n
  • Checking the machine status immediately upon alarm signal<\/li>\n
  • Modification of the component parameters on the CAN network<\/li>\n
  • Initialisation of the components on the CAN network<\/li>\n
  • Modification of machine parameters and I\/O configuration files<\/li>\n
  • Sending machine commands<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n
\n

LOCAL SERVICES<\/strong><\/h3>\n<\/td>\n

\n

Provides for production monitoring:<\/strong><\/p>\n